Terms of Service

Version 2026-08-12 · Effective August 12, 2026

These Terms of Service (the “Terms”) govern access to PlateReach, a business prospecting and customer-relationship platform operated by F&G Enterprise Group LLC (“PlateReach,” “we,” “us,” or “our”). By creating an account, accepting an invitation, or using PlateReach, you agree to these Terms on behalf of yourself and, when applicable, the organization that authorized your access.

1. Eligibility and authority

You must be at least 18 years old and legally able to enter a contract. If you use PlateReach for a company, you represent that you are authorized to bind that company to these Terms. Accounts are for approved business users and may not be shared.

2. The service

PlateReach helps authorized teams organize business prospects, territories, contacts, outreach drafts, follow-ups, feedback, training, and tenant operations. Features may be added, changed, paused, or removed as the product develops. Pilot, preview, beta, and free-tier features may be incomplete and may change without advance notice.

3. Accounts and security

You are responsible for accurate registration information, protecting your password and authentication factors, keeping recovery methods secure, and promptly reporting suspected unauthorized access. Tenant owners control workspace membership and permissions. You may access only the tenant, records, and functions authorized for your account.

4. Customer data and tenant responsibilities

You retain ownership of information you or your organization submit to PlateReach (“Customer Data”). You grant us a limited right to host, process, transmit, back up, and display Customer Data only as needed to operate, secure, support, and improve the service. Tenant owners are responsible for deciding what data their users may enter and for providing any notices or permissions required by law.

5. AI-assisted features

AI outputs are suggestions, not verified facts, legal advice, financial advice, or guarantees. AI can make mistakes or omit context. You must review names, contact details, claims, scores, recommended actions, and drafts before relying on them. PlateReach does not send an email, text, publish a review, place a call, or modify a prospect merely because an AI generated a recommendation. A human user remains responsible for every external action.

6. Outreach and communications compliance

You are responsible for following applicable email, telephone, text-message, privacy, advertising, do-not-call, opt-out, and consent laws. Public contact information is not automatically permission to send marketing texts or prerecorded calls. You must honor do-not-contact requests, use truthful sender information, and maintain any consent evidence your outreach requires.

7. Acceptable use

You may not use PlateReach to violate law; harass or deceive people; send unlawful spam; impersonate another person; upload malware; bypass authentication, tenant isolation, rate limits, or security controls; scrape or export data beyond your authorization; reverse engineer protected portions of the service; or use the service to build a competing dataset or model without written permission.

8. Public and third-party information

PlateReach may organize public business information and connect to third-party services. Public-source labels do not guarantee that information is current, complete, or accurate. Third-party services have their own terms and privacy practices, and their availability is outside our control.

9. Intellectual property

PlateReach and its software, design, branding, workflows, and documentation are owned by us or our licensors. Subject to these Terms, we grant authorized users a limited, non-exclusive, non-transferable, revocable right to use the service for their organization’s internal business purposes.

10. Fees and future paid plans

Current pilot or free access does not guarantee continued free access. Any future subscription, usage charge, renewal term, cancellation rule, or refund policy will be disclosed before you authorize a paid plan. We will not convert a free pilot into a paid subscription without express authorization.

11. Suspension and termination

You may stop using PlateReach at any time. A tenant owner may remove a user. We may suspend or terminate access to protect users or data, address nonpayment, investigate misuse, comply with law, or prevent material harm. Provisions that by their nature should survive termination will survive.

12. Disclaimers

To the maximum extent permitted by law, PlateReach is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. We do not guarantee leads, sales, revenue, contact accuracy, deliverability, or any business result.

13. Limitation of liability

To the maximum extent permitted by law, PlateReach and its affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, data, or business opportunities. Our total liability arising from the service will not exceed the amount your organization paid us for PlateReach during the 12 months before the event giving rise to the claim, or US $100 if no amount was paid. Some jurisdictions do not allow certain limitations, so parts of this section may not apply.

14. Indemnity

To the extent permitted by law, your organization will defend and indemnify PlateReach from third-party claims arising from its Customer Data, unlawful outreach, violation of these Terms, or misuse of the service by its authorized users.

15. Governing law and disputes

These Terms are governed by California law, without regard to conflict-of-law rules. Unless applicable law requires otherwise, disputes will be brought in the state or federal courts located in Alameda County, California. Before filing a claim, each party agrees to make a good-faith effort to resolve the matter informally.

16. Changes to these Terms

We may update these Terms. PlateReach will display the current version and effective date. When a change is material, we may require users to review and accept the updated version before continuing. The CRM stores the accepted document versions and acceptance timestamp.

17. Contact

Questions about these Terms may be sent to franklyn@platereach.com.